Refund Policy
Last updated: 2026-04-09
Overview
This Refund Policy explains when and how customers of isthisthing.online may request a refund for paid subscriptions.
We keep this policy straightforward and fair for both customers and our team.
1. Eligible Refund Window
- We offer a 14-day refund window for first-time paid subscriptions.
- The 14-day period starts on the date your initial payment is successfully processed.
- Refund requests submitted after this window are generally not eligible.
2. What Can Be Refunded
2.1 First-time subscription purchases
If this is your first paid plan purchase and you request a refund within 14 days, you are eligible for a full refund.
2.2 Duplicate charges
If you were charged more than once for the same billing period due to a payment error, the duplicate charge will be refunded.
2.3 Unauthorized billing
If you believe there is unauthorized activity on your account, contact us immediately at [email protected] so we can investigate.
3. What Is Not Refundable
- Renewal charges after the initial 14-day window
- Partial refunds for unused time in the current billing period (except where required by law)
- Charges caused by failure to cancel before renewal
- Taxes and third-party transaction fees, when non-refundable by law or payment provider policy
4. Cancellation
You can cancel your subscription at any time from your billing settings.
- Cancellation stops future renewals.
- Your paid features remain available until the end of the current billing cycle.
- Cancellation does not automatically trigger a refund.
5. How to Request a Refund
Send your request to [email protected] and include:
- Workspace name
- Account email
- Payment date (approximate is fine)
- Short reason for the request
We typically respond within 3 business days.
6. Refund Method and Timing
Approved refunds are returned to the original payment method used at checkout.
- Processing on our side: usually within 3 business days
- Bank/card posting time: typically 5-10 business days (depends on provider)
7. Chargebacks and Disputes
Before opening a chargeback, please contact us first at [email protected]. Most billing issues can be resolved quickly.
Fraudulent or abusive chargeback behavior may result in account suspension.
8. Regional Consumer Rights
Nothing in this policy limits any mandatory consumer rights you have under applicable law.
If local law requires a broader refund right, we will comply with that law.
9. Policy Updates
We may update this Refund Policy from time to time. Updates will be reflected by the Last Updated date on this page.
Contact
For refund questions, contact: